![]() ![]() Restore Factory Settings to Fix Any Glitch So, replace the batteries and then try to unlock the lock again through the keypad. So check to see if the batteries are low and get them replaced.Īlthough most of the Schlage keypad deadbolts come equipped with a low battery indicator, you may not get the notification sometimes-probably when the batteries are bad or so. Of course, your lock won’t function electronically when the batteries are too low or completely drained. So let’s see if low batteries caused the ‘User Code unlocking issue’. Replace BatteriesĪs mentioned in the previous troubleshooting step, if the lock retracts properly when you rotate the thumb turn down, it means the installation is complete. You may refer to your User Manual for installation instructions or go here for all Schlage keypad locks installation instructions. Uninstall the lock and reinstall it again properly. But if not, chances are the installation isn’t complete, and that could cause the unlocking issue. If it retracts, then your installation is complete. So if the above troubleshooting steps couldn’t fix the problem, chances are the lock isn’t installed correctly-the reason the latch is not retracting when you try to unlock it via the keypad.Ĭheck whether your lock installation is complete by rotating the thumb turn down. If your lock won’t unlock after accepting the User Code, it means the latch isn’t retracting, and incorrect installation could cause this. Check That Your Lock Is Correctly Installed Next, try to unlock it with a User Code to see if it works. Rotate the thumb turn severally to see if the latch retracts properly. Also, lock and unlock it through the thumb turn on the interior assembly. Unlock your Schlage keypad lock with a physical key via the keyhole. Your lock still won’t unlock after entering a valid User Code? Then here’s the next troubleshooting step to try. ![]() But if not, see the next troubleshooting step. Note that this method may not work for all Schlage keypad locks, so refer to your User Manual for detailed instructions if this method doesn’t work with your lock.Īre you now able to unlock your door via the keypad? If yes, congratulations. The lock will blink green and beep once, indicating Vacation Mode has been disabled. Simply enter your current Programming Code via the keypad. So if your lock won’t unlock and you’re sure that the User Code is correct, then try to disable vacation mode to see if it works.įor most Schlage keypad locks, here’s how to disable vacation mode: And as you probably know, vacation mode (when turned on) automatically disables all User Codes, meaning you can’t unlock your door via the keypad during this time. Most Schlage keypad locks have the vacation mode feature. See the next steps for more troubleshooting tips. So that’s how to disable the Lock Override feature, and your keypad should now function normally.īut if the Lock Override feature is not set to LOCKOUT, then that’s not the cause of the unlocking issue. Reconnect the battery and replace the cover.If the lock override slot is set to ‘ LOCKOUT’, use a small flathead screwdriver to rotate it to ‘ NORMAL’.On the interior assembly, remove the battery cover.Here’s how to check and disable the Lock Override feature: So check to see if the Lock Override feature is enabled and disable it. The Lock Override feature (when enabled) will completely disable the keypad, meaning you can’t unlock the lock with a User Code. So if you’re sure the User Code is correct, but your lock won’t unlock, see the next troubleshooting step. While this may rarely be the cause, you want to first ensure that your User Code is correct. ![]() How to Troubleshoot a Schlage Keypad Lock That Won’t Unlock 1. How to Troubleshoot a Schlage Keypad Lock That Won’t Unlock. ![]()
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